Frequently Asked Questions
We are here to assist you. If you encounter any technical issues, please contact us at hello@tres-well.com or message us on WhatsApp at +601129882215. We will get back to you as quickly as possible.
You can earn points on every product purchased through our official Tres Well channels, including our website, retail stores, Facebook page, and WhatsApp. To start, simply join as a member on our official website; once your account is active, points will be automatically calculated based on your total receipt amount. Please note that purchases made via third-party platforms like Shopee or Lazada are not eligible for this program.
Absolutely! To get started, simply register an account on the Tres Well official website. When placing an order via WhatsApp, FB Messenger, or in-store, just provide us with your registered email address. You can then log into your online account anytime to track your points and redeem your rewards.
Almost instantly! Your points will be credited to your account as soon as your payment is successfully processed.
If your points aren't showing up, don't worry! Please reach out to our support team at hello@tres-well.com or via WhatsApp at +601129882215. We’ll investigate and sort it out for you right away.
Birthday rewards are specifically valid during your birth month. Please note that updating your information will not apply discounts retroactively to past orders. If your birthday has already passed this year, your special reward will be ready for you to enjoy during your birthday month next year!