Enjoy Free Shipping
Where do you deliver?
We are mainly sending orders to anywhere in Malaysia only. We do not deliver to P.O. Box address.
Shipping to other international addresses can be arranged upon request. Please contact us at hello@tres-well.com or WhatsApp us at +601129882215 for more details.
How much is the delivery fee?
| Shipping Area | Shipping Rate | Estimated Delivery Durations |
| Peninsula Malaysia | RM5, free delivery for purchase above RM150 |
|
| East Malaysia | RM8, free delivery for purchase above RM200 | 6 - 8 working day(s) |
How long does it takes for delivery?
We will process and ship out your order within 2 business days once payment is completed. Customer may use the tracking information given via email to check the precise delivery day.
Please keep in mind that there might be delays during peak season (i.e. public holiday, festive season, sales season, etc).
Can I choose a specific time and date for delivery?
All deliveries will be done by the courier company, customers are not able to choose a specific date and time for delivery.
However, you can check your shipment status using the tracking information provided via email once your order is fulfilled.
How can I check the shipment status?
You will receive the tracking information via email once your order is fulfilled. You can use the information given to track your shipment.
I missed the delivery, what should I do now?
If there is no one at the address at the time of delivery, a Delivery Note or message will be left behind for the customer to call back. Customer can communicate with the courier company for second attempt of the shipment or pick up at the nearest branch.
Do you provide self-collection service?
Yes, you can choose to self-collection at our shop.
Tres Well Sdn Bhd
Block E, No. 25, Ground Floor, Jalan Semarak Api 2, Diamond Square Business Centre, Off Jalan Gombak, 53000 Kuala Lumpur, Malaysia.
Operating Hour:
Monday - Friday :
Saturday :
Tel / WhatsApp: +601129882215
Email: hello@tres-well.com
The item was damaged during shipment, can you replace it?
We are not responsible for any damages done during shipment. However, we will help on your process for refund claims with the courier in charge. Depending on the respected courier company, refund may or may not occur.